If, for any reason, you are not satisfied with your Cuervo y Sobrinos order, we will happily accept a return at our own expense, provided it is made within 14 days of the date of delivery of the original product. Remember that the product must be returned within ten days of the initiation of the return approval and that the return approval expires after 14 days have passed since the delivery date of your order.
Please note that all Cuervo y Sobrinos products must be returned in their original condition, new, unused, and perfect, with all protection tags and stickers attached, along with the original Cuervo y Sobrinos box and delivery package, including all accessories and documentation. We will not be able to accept returns if the product shows signs of wear or has been used or altered from its original condition in any way.
We appreciate your understanding and adherence to our return policy, which helps us maintain the highest standards of quality and service. To start a return, please email us at [email protected], clearly stating your order number and the reason for the return.