If, for any reason, you are not satisfied with your Raketa order, we will happily accept a return at our own expense, provided it is made within 14 days from the date of receipt. Once your return is accepted, a return label will be provided. The product must be returned within ten days of the initiation of the return approval.
Please note that Raketa products must be in original, unused condition with all tags, stickers, accessories, and documentation intact, including the original Raketa box and delivery package. Returns will not be accepted if the product shows signs of wear or has been altered. Please note that only the value of the goods will be refunded and that we cannot refund any bank charges or currency conversion fees.
To start a return, please email us at [email protected], clearly stating your order number and the reason for the return.