Shipping
Please note that all BALL products are produced on order. Once the watch you have ordered is completed, we will deliver your goods. Your BALL watch order is shipped free of charge with DHL or FedEx 10 to 15 business days after you have received your order confirmation.
All BALLWatch timepieces are shipped via DDP (Delivered Duty Paid) service, meaning the purchase price includes customs duties and VAT. This ensures a hassle-free delivery with no hidden costs. An adult signature is required to confirm the delivery of your Ball watch. Please note that international shipments may also be subject to cross-border inspections by customs authorities.
If you have any further inquiries or require assistance, please don’t hesitate to contact us at [email protected].
See our Shipping policy for more information.
Returns
If, for any reason, you are not satisfied with your BALL watch order, we will happily accept a return at our own expense, provided it is made within 14 days of the original product’s delivery date. Once your return is accepted, a return label will be provided. The product must be returned within ten days of the initiation of the return approval.
Please note that all BALL watch products must be returned in their original condition, new, unused, and perfect, with all protection tags and stickers attached, along with the original BALL box and delivery package, including all accessories and documentation. We will not be able to accept returns if the product shows signs of wear or has been used or altered from its original condition in any way.
To start a return, please email us at [email protected], clearly stating your order number and the reason for the return.
See our Returns and Refunds policy for more information.
