Shipping
All Cuervo y Sobrinos products are produced on order. Once the watch you have ordered is completed, we will deliver your goods. Please allow between 10 and 30 working days for your purchase to be delivered to your address. The delivery time will differ depending on the country of delivery.
Products will be sent to the address you provided when you placed your order. Depending on your location, you may have to pay customs duties levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary from country to country. We recommend you contact your local customs office for further information. Please note that international shipments may also be subject to cross-border inspections by customs authorities.
If you have any further inquiries or require assistance, please don’t hesitate to reach out to us at [email protected].
See our Shipping policy for more information.
Returns
If, for any reason, you are not satisfied with your Cuervo y Sobrinos order, we will happily accept a return at our own expense, provided it is made within 14 days of the date of delivery of the original product. Remember that the product must be returned within ten days of the initiation of the return approval and that the return approval expires after 14 days have passed since the delivery date of your order.
Please note that all Cuervo y Sobrinos products must be returned in their original condition, new, unused, and perfect, with all protection tags and stickers attached, along with the original Cuervo y Sobrinos box and delivery package, including all accessories and documentation. We will not be able to accept returns if the product shows signs of wear or has been used or altered from its original condition in any way.
To initiate a return, email us at [email protected] with your order number and reason for the return.
See our Returns and Refunds policy for more information.
