Shipping
Your Delma order is shipped free of charge with DHL or FedEx. Once your order has been processed and prepared for shipment, you will receive an order confirmation. Your Delma watch will be shipped within 3 to 5 business days after that.
Please note that Delma products are all produced on order. Once the watch you have ordered is completed, we will deliver your goods. Please note that the delivery period for when you receive your order can vary. In such cases, we will proactively update you on your order status as soon as possible.
All Delma timepieces are shipped via DDP (Delivered Duty Paid) service, meaning the purchase price includes customs duties and VAT. This ensures a hassle-free delivery with no hidden costs. To confirm the delivery of your Delma watch, an adult signature is required. Please note that international shipments may also be subject to cross-border inspections by customs authorities.
If you have any further inquiries or require assistance, please don’t hesitate to reach out to us at [email protected].
See our Shipping policy for more information.
Returns
If, for any reason, you are not satisfied with your Delma order, we will happily accept a return at our own expense, provided it is made within 30 days of the purchase date. Once your return is accepted, a return label will be provided. The product must be returned within ten days of the initiation of the return approval.
Please note that Delma products must be in original, unused condition with all tags, stickers, accessories, and documentation intact, including the original Delma box and delivery package. Returns will not be accepted if the product shows signs of wear or has been altered. Please note that only the value of the goods will be refunded and that we cannot refund any bank charges or currency conversion fees.
To start a return, please email us at [email protected], clearly stating your order number and the reason for the return.
See our Returns and Refunds policy for more information.
