CODE41 is committed to ensuring your complete satisfaction with its products. If, for any reason, you are not entirely pleased with your purchase, we offer a 30-day free return policy starting from the date you receive your purchase.
Your return request will be accepted under certain conditions:
If you think that your watch has a problem or fault, please contact us clearly stating the problem along with three photos. The warranty process will then begin. An initial analysis of your watch will be made based on this information. If this information is accepted, we will send you a confirmation email with shipping instructions, along with a return label allowing you to send the package back to CODE41 at our expense. Once your watch has arrived at their workshop, it will be carefully inspected and analyzed. Your watch will then be repaired. In the event that the analysis shows that the problem is a result of misuse and not due to a fault, you will be contacted with a quote for the repair. As soon as your watch has been sent back to you, you will receive an email containing your tracking number. The repair process may take between 4 and 6 weeks.
We appreciate your understanding and adherence to our return policy, which helps us maintain the highest standards of quality and service. To start a return, please email us at returns@thewatchpages.com, clearly stating your order number and the reason for the return.