Shipping
Your Bausele order is shipped free of charge with UPS or FedEx. Once your order has been processed and prepared for shipment, you will receive an order confirmation. Your Bausele watch will be delivered within 5 to 7 business days after that, depending on your location.
Orders are shipped from different locations depending on your region:
- For US customers, orders are shipped from Charlotte, North Carolina.
- For European customers, orders are shipped from La Chaux de Fonds, Switzerland.
- Elsewhere in the world, orders are shipped from Sydney, Australia.
Products will be sent to the address you provided when you placed your order. Depending on your location, you may have to pay customs duties, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary from country to country. We recommend you contact your local customs office for further information. Please note that international shipments may also be subject to cross-border inspections by customs authorities.
If you have any further inquiries or require assistance, please don’t hesitate to reach out to us at [email protected].
See our Shipping policy for more information.
Returns
You can return any BAUSELE product up to 14 days after receiving the delivery should it not be suitable. Simply email us your order number and the reason for the return, and we will be happy to assist you. Please note you will have to arrange and pay the cost of the postage.
We recommend using a fully tracked service, as you are responsible for your package until it reaches us. Once your returned item is received, a refund will be processed for the amount of that item paid to us, less any taxes and duties paid, as these are non-recoverable. If the returned watch is not in its original condition, we will refund you this amount, less any costs required to refurbish the watch to its original condition.
To start a return, please email us at [email protected], clearly stating your order number and the reason for the return.
See our Returns and Refunds policy for more information.